Nuala Walsh at HUM London 2024
Judgement and the Art of Tuning In
At Humans Under Management London 2024, Nuala Walsh presented on the importance of decision-making in a noisy world. As a non-executive director and former CMO with over 30 years in investment management, her insights are invaluable for financial advisers.
The talk addresses the challenge of effectively listening to clients amidst information overload. It emphasises the need for advisers to recognise their own biases and the deaf spots that can lead to misjudgment.
Key Points:
- Understand the difference between listening and truly interpreting clients' needs.
- Identify and mitigate common decision-making traps, such as ego and memory-based biases.
- Develop a model to analyse decision-making patterns that can enhance client relationships.
- Create decision rules to foster better judgement and avoid unconscious biases.
Watching this video will provide financial advisers with practical strategies to improve their decision-making processes, ultimately leading to stronger client relationships and better outcomes in their practice.
