Jane Adshead-Grant at HUM London 2023
The Power of Listening to Ignite Brilliance in Others
At Humans Under Management London 2023, Jane Adshead-Grant presented on the transformative role of listening in enhancing client relationships. With over 35 years of experience in people-focused roles, Jane offers unique insights into effective communication.
The talk emphasises the challenge for financial advisers: how to foster independent thinking in clients to help them achieve their goals. By creating a supportive environment, advisers can unlock their clients' potential.
Key points include:
- The importance of deep listening to empower clients.
- Techniques to avoid common listening pitfalls, such as interrupting or pretending to listen.
- Strategies for structuring meetings to enhance participation and creativity.
- The impact of feeling valued on client relationships.
Watching this video will equip financial advisers with practical skills to improve client interactions, fostering trust and collaboration. Enhance your practice by learning to listen effectively and ignite the brilliance in your clients.
