Andy Hart at HUM London 2021
The Covid Crash
At the Humans Under Management London 2021, Andy Hart presented on the impact of the COVID-19 pandemic on financial markets and client relationships. A seasoned financial adviser, Hart emphasises the need for adaptability in the face of change.
The talk centres on the challenges faced by financial advisers during the pandemic, particularly the need to manage client expectations and emotions amidst market volatility.
Key points include:
- The importance of focusing on what won't change, such as the demand for human connection and excellent customer service.
- How to effectively communicate with clients during market downturns to prevent panic selling.
- The significance of understanding market behaviour and using it to inform client strategies, particularly during crises.
- A reminder that deep market declines can present buying opportunities if approached with the right mindset.
Watching this video will enhance advisers’ ability to navigate client relationships and market challenges, equipping them with practical strategies for maintaining trust and providing value in uncertain times.
