David Hearne at HUM London 2020
What Did You Expect
At Humans Under Management London 2020, David Hearne, a Chartered Financial Planner and director at Satis Wealth Management, presented on the topic of expectations in financial planning.
The talk explores the complexities of client expectations versus objectives, particularly in the context of the pandemic. It addresses the challenge of understanding where client expectations originate and how they can impact financial plans.
Key Points:
- Expectations are shaped by personal experiences and historical context, not just financial goals.
- Distinctions between assumptions and expectations are crucial for effective financial planning.
- Three significant topics—inflation, life expectancy, and retirement age—are examined through the lens of behavioural biases.
- The importance of addressing deep-seated expectations to ensure clients are not left disappointed.
Watching this video will provide financial advisers with valuable insights to better understand and manage client expectations, ultimately enhancing their advisory practice and strengthening client relationships.
