Brian Hill at HUM London 2019
Contempt: The Relationship Killer
At Humans Under Management London 2019, Brian Hill presented on the critical impact of contempt in client relationships. As the founder of Kinesics Method and a certified non-verbal communications trainer, Hill offers valuable insights for financial advisers.
The talk addresses the challenge of recognising and managing contempt within client interactions. Understanding this emotional barrier is essential for maintaining trust and credibility in advising relationships.
Key insights from the presentation include:
- Identifying the Four Horsemen of Relationships: Understanding how criticism, defensiveness, stonewalling, and contempt can erode client trust.
- Recognising Contempt: Learning to spot the subtle signs of contempt, such as specific micro-expressions.
- Building Empathy: Strategies for fostering empathy to counteract contempt and strengthen client connections.
- Effective Communication Techniques: Practical approaches for addressing and discussing difficult topics with clients.
Watching this video will equip financial advisers with essential tools to enhance client relationships, improve communication, and ultimately foster a more trusting and productive advisory practice.
