Seb Dovey at HUM London 2018
Engage Don’t Enrage
At the Humans Under Management London 2018 event, speaker Seb Dovey presented on the importance of customer engagement in the financial services sector. With extensive experience in wealth management, Dovey explores how understanding client emotions can enhance service delivery.
The talk addresses the challenge of evolving consumer expectations in a rapidly changing market. It highlights the need for financial advisers to connect with clients on a deeper emotional level, moving beyond traditional transactional relationships.
Key insights from the talk include:
- The necessity of integrating both analog and digital approaches to client engagement.
- Understanding client motivations and emotions to foster long-term relationships.
- The significance of content delivery in shaping client perceptions and experiences.
- Emphasising personalised service while leveraging technology for efficiency.
Watching this video will equip financial advisers with practical strategies to enhance client interactions, ultimately leading to improved client satisfaction and loyalty. Gain valuable insights that can elevate your practice and strengthen your client relationships.
