Fiona Sharp at HUM London 2018
Have a Good Weekend?
At the Humans Under Management London 2018 event, Fiona Sharp, a divorce specialist, presented on addressing the emotional challenges faced by clients during divorce proceedings.
The talk focuses on the complexities of managing client emotions and the importance of effective communication in financial advising. It highlights the unique challenges advisers encounter when dealing with clients in distress.
Key Points:
- Understanding that clients may be in various emotional stages, from denial to acceptance, is crucial for effective communication.
- Every word counts; advisers must be mindful of their non-verbal cues and language to maintain neutrality and fairness.
- Building a supportive network of professionals helps advisers refer clients for additional assistance, ensuring comprehensive support.
- Personalised approaches, such as personality assessments, can aid in better understanding client behaviours and tailoring advice effectively.
Watching this video will equip financial advisers with practical strategies to enhance client relationships and manage difficult conversations, ultimately leading to more successful outcomes in their practice.
