Jane McAleese at HUM Dublin 2018
The Power of Active Listening
At Humans Under Management Dublin 2018, Jane McAleese presented on the importance of active listening in building client relationships. With extensive experience in financial advising, she shared valuable insights for her peers.
The talk focuses on how effective listening can enhance client interactions and improve the overall advisory experience. It addresses the challenge of ensuring that clients feel heard and understood during meetings.
Key Points:
- Active listening, or forensic listening, is a crucial yet often overlooked skill that can significantly impact client connections.
- Engaging clients with open-ended questions fosters deeper conversations, allowing advisers to uncover valuable insights.
- Bringing a colleague to meetings to take notes helps advisers focus fully on the client, thereby enhancing the quality of interaction.
- Observing the emotional responses of clients can strengthen the trust necessary for successful long-term relationships.
Watching this video will equip financial advisers with practical tools to improve client engagement, leading to stronger relationships and better outcomes in their practice.
